Toll Payer Advocacy
E-ZPass New York and Tolls by Mail New York (E-ZPass NY Customer Service Center) are operated under the auspices of multiple tolling agencies including MTA Bridges and Tunnels (MTAB&T), the Port Authority of New York and New Jersey (PANYNJ), and the New York State Thruway Authority (NYSTA).
In 2019, MTAB&T, PANYNJ, and NYSTA each established an independent Toll Payer Advocate Office committed to helping customers with toll related issues they could not otherwise resolve through the E-ZPass NY Customer Service Center.
- Provide free and independent toll investigations
- Recommend administrative reforms
- Provide resources and education related to tolling, including but not limited to the discussion of payment options
Before contacting the applicable Toll Payer Advocate Office, you must first contact the E-ZPass NY Customer Service Center and attempt to resolve your toll related issue. Toll payments and E-ZPass account management are functions of E-ZPass NY. The Toll Payer Advocate does not support these services. If you have received a Notice of Vehicle Registration Suspension from the New York State Department of Motor Vehicles, contact the number provided on the notice.
E-ZPass NY Customer Service Center
800-333-8655
E-ZPassny.com
- Identify the tolling agency by reviewing your notice or using the agency list below
- Click on the appropriate agency’s TPA link below to submit a request
- You will need to provide detailed documentation of your toll issue and how you have tried to resolve this matter with the E-ZPass NY Customer Service Center
MTA Bridges and Tunnels toll facilities include:
- Bronx-Whitestone Bridge
- Cross Bay Veterans Memorial Bridge
- Henry Hudson Bridge (No trucks permitted)
- Hugh L. Carey Tunnel
- Marine Parkway-Gil Hodges Memorial Bridge
- Queens Midtown Tunnel
- Robert F. Kennedy Bridge
- Throgs Neck Bridge
- Verrazzano-Narrows Bridge
New York State Thruway Authority (NYSTA) toll facilities include:
- Thruway System (Exit 15 to Exit 61)
- Gov. Mario M. Cuomo Bridge
- Grand Island Bridges
- Harriman
- New Rochelle
- Spring Valley
- Yonkers
Port Authority of NY & NJ toll facilities include:
- Bayonne Bridge
- George Washington Bridge
- Goethals Bridge
- Holland Tunnel
- Lincoln Tunnel
- Outerbridge Crossing
New York State Bridge Authority (NYSBA) toll facilities include:
- Bear Mountain Bridge
- Newburgh-Beacon Bridge
- Mid-Hudson Bridge
- Kingston-Rhinecliff Bridge
- Rip Van Winkle Bridge
Don't ignore your toll problems, please contact an Advocate for help!
Failure to respond to this Toll Bill in a timely manner may result in the imposition of fees of up to $100 per unpaid toll, additional fees and charges, referral to a collection agency, a judgment against you for unpaid liabilities that could lead to a vehicle being towed or immobilized under New York Public Authorities Law §§ 2985 and 2985-a, and/or suspension of your vehicle registration by the New York State Department of Motor Vehicles under 15 New York Codes, Rules and Regulations (NYCRR) § 127.14 or suspension, revocation or renewal hold of your vehicle registration under a reciprocal agreement with your home State as authorized for New York State by Vehicle and Traffic Law § 518 and/or pursuant to your home State’s related vehicle registration laws, rules and/or regulations, and/or exclusion from MTA B&T Facilities under 21 NYCRR § 1020.7, and/or exclusion from Bridge Authority bridges under 21 NYCRR § 201.7, and/or exclusion from Port Authority Facilities under New York Unconsolidated Laws § 6809; New Jersey Statutes Annotated 32:1-154.9.
Public Authorities Law § 553 and 21 NYCRR §§ 1020.7, 1021.3 & 1023.7 prohibit vehicular crossings except upon payment of tolls at the place and time and in the manner established by MTA B&T (legal name, Triborough Bridge and Tunnel Authority). Public Authorities Law §354 authorizes the imposition of tolls on the Thruway and 21 NYCRR part 101.3 prohibits the evasion or non-payment of tolls along the Thruway system as established by the Thruway Authority. Public Authorities Law §§ 528 and 538 authorize the collection of tolls on the bridges of the New York State Bridge Authority and 21 NYCRR §§ 201.1, 201.2, 201.7, and 201.8 prohibit vehicular crossing without payment of the prescribed tolls established by the New York State Bridge Authority. As to all vehicular crossings operated by the Port Authority of New York and New Jersey, New York Unconsolidated Laws § 6802 and New Jersey Statutes Annotated §32:1-154.2 prohibit any traffic in or upon such vehicular crossings except upon payment of tolls and other charges as prescribed by the Port Authority.